Lloyds Clinical Enhances Patient Experience with New Patient Portal – Phase Two Updates

We are excited to share the successful launch of our innovative Patient Portal, a secure and user-friendly platform dedicated to enhancing patient experience and autonomy. As part of our commitment to improving care and providing greater convenience for those we serve, the Patient Portal offers patients the ability to manage their information and track medication deliveries in real-time, all from the comfort of their own homes.

 

Introducing the Patient Portal

Launched as an accessible, complimentary alternative to phone contact, the Lloyds Clinical Patient Portal provides patients with the ability to:

  • View and update personal information,
  • Access a history of recent deliveries in real time, and
  • Receive live updates and notifications directly from our team.

With a focus on patient empowerment, the portal is designed to reduce the need for calls, enabling patients to make adjustments and track upcoming deliveries, which supports adherence to treatment schedules. Almost 6,000 patients have already embraced this tool, and we are proud to report an overwhelmingly positive response with no reported issues or negative feedback.

 

A Commitment to Digital Transformation in Patient Care

This Patient Portal is a significant step in our ongoing digital transformation, aligned with our Patient First Digital Strategy. At Lloyds Clinical, we are committed to maximising patient welfare through innovative tools, in harmony with the digital ambitions of the National Homecare Medicines Committee (NHMC), the National Clinical Homecare Association (NCHA), and NHS England. While the portal provides a convenient alternative, patients can still reach our Patient Services team by phone for personalised support.

 

Phase Two Updates

Building on the success of Phase One, we are pleased to announce that Phase Two of the Patient Portal went live on the 25th of November. This next phase introduces enhanced features, offering patients even greater autonomy in managing their healthcare. These updates include:

  • An advanced delivery booking system,
  • Additional communication channels for direct support, and
  • Continued improvements based on user feedback.

 

Looking Ahead

Our Patient Portal represents our commitment to enhancing patient choice, control, and convenience, ensuring Lloyds Clinical remains at the forefront of patient-centred care. We look forward to rolling out these new features and continuing to support our patients and partners with reliable, accessible digital solutions.