Frequently asked questions

There are a large number of cancer treatments that can be administered in the home. Your consultant will be able to let you know if your specific treatment plan is able to be delivered in your home.

Yes. Our nurses are trained to an extremely high standard and have gone through extensive education and training, including the national UKONS SACT Passport and undergo annual reaccreditation for their specialist chemotherapy and SACT trained clinical skills. You will receive 1:1 patient care with a specialist cancer trained nurse. Our nurses deliver the same standard of care that you would get in hospital.

Yes absolutely, we recommend having someone with you if it will make you feel more comfortable and at ease.

Throughout your care, and after each visit you receive, your specialist nurses will send medical reports to your consultant, to ensure they are completely up to date with your treatment pathway and they can remotely supervise the treatment, our clinical teams maintain excellent communication with your medical team. Your consultant also retains ultimate accountability for your treatment at all times.

No, but to keep you safe during your treatment at home, your Lloyds Clinical nurse will need access to a clean sink area to wash their hands thoroughly, and somewhere clean and clear to prepare your treatment. Protecting you from avoidable infections is very important to us, but we do need your help. Hand hygiene is very important, and our nurses carry soap and paper towels. They may also use alcohol rub at times during your treatment.

Your Lloyds Clinical nurse will make sure your treatment pathway is followed according to your prescription and your treatment plan outlined by your consultant. They will explain any potential side effects of your treatment and make the time for any questions that you or your family members may have. If anything has changed with how you feel after your last treatment, please let your Lloyds Clinical nurse know.

During your treatment you will see the same team of nurses as we appreciate the importance of continuity and seeing a familiar face during these visits.

Yes, absolutely, staying hydrated and eating a well-balanced diet is an important part of keeping you well during treatment. Sometimes your treatment visit may run into meal times. It may be an idea to think ahead for food which could be eaten easily during your treatment. If your treatment is of a long duration, you may want to rest. You may want to talk or read a book. Your Lloyds Clinical nurse is there to administer and observe you during your treatment and to ensure you remain safe, therefore they will be with you the whole time.

You and your family will receive tailored support throughout your treatment through a variety of ways: During cancer treatment a Lloyds Clinical Cancer Nurse will provide treatment as well as offering emotional and practical support. As well as the specialist chemotherapy nurses you and your family will have access to a cancer clinical nurse specialist. The role of the CNS is to ensure you and the people close to you have access to information and advice about your diagnosis and treatment. help you to make sense of a large amount of unfamiliar information, and support your decision-making about your care, treatment and follow up arrangements. In addition, there is a 24- hour, 7 day a week cancer support line service, so if a patient or a family member have any questions or concerns at any time, or if the patient is feeling unwell, they can speak with an experienced cancer nurse at any time.

No, our nurses carry all of the equipment that is needed to administer your chemotherapy and then are responsible for removing everything from your home at the end of the visit, so you are not left with anything to dispose of.

The registration process is simple and straight forward and we ask that you complete our prescriber’s declaration form, a member of our team can talk you through this.

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Yes.

We work with all the major private medical insurance companies: Aviva, Bupa, AXA, Healix, Vitality, WPA.

We ask that you refer all patients to the service through our iQemo platform. A member of our team can talk you through this.

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We ask that all cancer treatments are prescribed via iQemo. iQemo is a complete patient management and prescribing platform that offers a safe, simple and efficient digital solutions to promote safety and governance. A member of our team can talk you through this.

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Our nurses are trained to an extremely high standard and have gone through extensive education and training, including the national UKONS SACT Passport and undergo annual reaccreditation for their specialist chemotherapy and SACT trained clinical skills. Patients receive 1:1 care with a specialist cancer trained nurse. Our nurses deliver the same standard of care that you would get in hospital.

Throughout your patients care, and after each visit, the specialist nurses will send medical reports directly to you, to ensure you are completely up to date with your patients treatment pathway and you are able to remotely supervise the treatment, our clinical teams will maintain excellent communication with you. You also retain ultimate accountability for your patients at all times. Lloyds Clinical also use the Careology app, Careology is a digital patient support platform that connects the Homecare Cancer Nurse, the CNS, Consultant and hospital with the patient. The platform empowers patients to record adherence to treatment, symptoms and side effects, wellbeing and lifestyle data as well as assisting in avoiding hospital admissions.

Your patients and their family will receive tailored support throughout their treatment through a variety of ways: During cancer treatment a Lloyds Clinical Cancer Nurse will provide treatment as well as offering emotional and practical support. As well as the specialist chemotherapy nurses your patients, and their family will have access to a cancer clinical nurse specialist. The role of the CNS is to ensure the patient and the people closest to them have access to information and advice about their diagnosis and treatment. help them to make sense of a large amount of unfamiliar information, and support their decision-making about their care, treatment and follow up arrangements. In addition, there is a 24- hour, 7 day a week cancer support line service, so if a patient or a family member have any questions or concerns at any time, or if the patient is feeling unwell, they can speak with an experienced cancer nurse at any time.

Not every patient is suitable for homecare, but the majority are. The patient’s consultant will assess if the patient is suitable to receive cancer treatment in their home.

All consultants that refer into Lloyds Clinical are asked to complete the prescribers declaration. Lloyds Clinical will assist the consultant to do to enable them to be registered for the service and be authorised to prescribe cancer treatment.

There are a large number of cancer treatments which are able to be administered in the home environment both IV and oral.

The patient’s consultant will refer into Lloyds Clinical cancer services using the iQemo platform.

There are many benefits to receiving cancer treatment in the home. These include providing patients a choice in terms of where they receive their treatment, receiving treatment in a familiar setting in the comfort of the patients own home, no travelling to and from hospital, more time to spend with loved ones and on other things that the patient enjoys, additional support from a Clinical Nurse Specialist (CNS), promotion of self-management, with personalised care. There is also the financial benefit to PMI Companies as homecare is less expensive than hospital care.

Yes, very safe. Our nurses are trained to an extremely high standard and have gone through extensive education and training, including the national UKONS SACT Passport and undergo annual reaccreditation for their specialist chemotherapy and SACT trained clinical skills. Patients will receive 1:1 care with a specialist cancer trained nurse. Our nurses deliver the same standard of care that one would receive in hospital.

Patients and their family will receive tailored support throughout their treatment through a variety of ways: During cancer treatment a LloydsPharmacy Clinical Homecare Cancer Nurse will provide treatment as well as offering emotional and practical support. As well as the specialist chemotherapy nurses patients, and their family will have access to a cancer clinical nurse specialist. The role of the CNS is to ensure the patient and the people closest to them have access to information and advice about their diagnosis and treatment. help them to make sense of a large amount of unfamiliar information, and support their decision-making about their care, treatment and follow up arrangements. In addition, there is a 24- hour, 7 day a week cancer support line service, so if a patient or a family member have any questions or concerns at any time, or if the patient is feeling unwell, they can speak with an experienced cancer nurse at any time.

Throughout the patients care, and after each visit, the specialist nurses will send medical reports directly to the patient’s consultant, to ensure that they are completely up to date with their patient’s treatment pathway and they are able to remotely supervise the treatment, our clinical teams will maintain excellent communication with the patient’s consultant. The consultant also retains ultimate accountability for their patients at all times. Lloyds Clinical also use the Careology app, Careology is a digital patient support platform that connects the Homecare Cancer Nurse, the CNS, Consultant, and hospital with the patient. The platform empowers patients to record adherence to treatment, symptoms and side effects, wellbeing and lifestyle data as well as assisting in avoiding hospital admissions.